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Say hello

T: + 44 (0)117 953 5252
F: + 44 (0)117 953 5373
E: sales@avon-barrier.com

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149 South Liberty Lane
Bristol, UK
BS3 2TL

Support

A Team Here to Help

We provide a high level of technical support expertise for all of our clients both pre-sales and after sales.

Pre sales consultancy services will assist with successful project delivery including, design, specification compliance, risk assessment & project management.

Our after-sales support team provide a range of services including installation, commissioning and operation of our vehicle access control systems. With telephone based support, on-site technical assistance and a range of aftersales preventative maintenance packages that are tailored to suit your requirement.

Bespoke training days are also available to our clients for more information, please contact us.

Avon Barrier after sales support

Pre-Sales Support

Investment in security systems to protect key assets & vital infrastructure is a challenge and picking Avon Barrier as your partner to deliver your vehicle access control system assures you that you are choosing quality and experience.

Design

All of our products are designed by our in house team of skilled mechanical and electrical design engineers.

Development of our range of PAS 68, IWA 14-1 & ASTM 2656F-07 impact tested vehicle security barriers has evolved over time and along with our understanding of impact resistance theory which provides you with the confidence that we are experts in understanding and implementing systems designed to deliver the protection levels you require.

 

 

Specification Compliance

Our technical sales team offer their experience in compiling tender and compliance documentation.  Working with our clients to prepare bids that meet their requirements whilst ensuring that our proposal is evaluated to create a technical and operational solution.

Risk & change management

One of the elements that assure a system is delivered without delays is to manage elements of risk and change throughout the project. From the bid process to installation and commissioning, our team work together to anticipate and assess risk or change then put measures in place to avoid or mitigate against the possible knock on effects.  This process is key to successful project delivery.

 

Project Management

Our project management team provide you with a point of contact that will work closely with you, guiding you on technical issues, project progress, change management, risks and timetables for system delivery, installation and commissioning.

Life Time Support

Do you need a support plan?

After Sales Support

Our after sales support team provide a flexible and personalised approach to our customers. We set high standards of customer care from initial contact ensuring that any service query is dealt with quickly and efficiently

Telephone Support

Our service support desk operates during UK office hours (Monday- Friday).  We have a telephone answering service out of hours that is regularly monitored.

Field Service Support

Our team of field service engineers are regionally based and come equipped with a variety of first line response parts & spares in their vehicles.  They provide a first class support service to our customers ensuring that their systems are serviced and maintained, to maximise operating time.  They are security cleared and  CSCS certified.  We are also Gate Safe Aware Installer certified.

Service Level Agreements

Regular maintenance helps ensure smooth system operation and equipment longevity, options are available ranging from our ‘Standard’ cover offering annual maintenance along with other benefits through to our ‘Premium’ and ‘Premium Plus’ options which offer more comprehensive cover and enhanced response times. See below for details

Spares & Parts

If you have your own or third party team providing first-line maintenance support, our spares department is available to provide the necessary support to ensure that your team can maintain and service your system. A quick and efficient turnaround of spares easily enables your team to maintain your vehicle control system.

International Technical Support

Our technical support team can offer advice and will talk you through all areas of set-up, installation and troubleshooting. We can provide global support either via telephone, video conference or in-person depending on your requirement.  We also provide a range of in-country service packages which are supported either by local partners or directly.  Please get in touch to discuss your requirements Contact Us

Installation & Commissioning

We tailor our offer to suit your requirement, from a simply supply only project, to a turnkey package including installation & commissioning.  Accommodating all levels of support, our systems have been designed to be simply to install, enabling local contractors to be utilised. We are always on had to assist with drawings, method statements, risk assessments and guidance and on site support to ensure that your vehicle control system is installed, commissioned and operational within expected delivery timescales.

Technical Support

Contact our technical support team

Preventative Maintenance

We provide a range of preventative maintenance packages to suit the specific requirements of our customers. Regular maintenance helps ensure smooth system operation and equipment longevity, options range from annual maintenance to more comprehensive cover and enhanced response times. Our experienced regionally based engineers ensure that help is never far away.

Installation of road blocker

Features & Benefits

Features

  • Preventative maintenance visits
  • Breakdown callout assistance with reduced rates
  • Nationwide coverage
  • Discounted spares


Benefits

  • Improved reliability and system longevity
  • Reduced down-time and costs
  • Swift response
  • Reduced costs for repairs

Standard

Our standard cover is a cost effective solution to ensure that systems are regularly maintained and that the client receives a response to any system failure. This level of cover is ideal for both ABC equipment and that of other manufacturers.

  • Preventative Maintenance Visits
  • Callout response (2 working days)
  • Preferential callout rates
  • Preferential spares rates (ABC equipment only)
  • Free consumables (grease etc)

Premium

The premium package provides a comprehensive level of cover for ABC systems with the added benefit of ‘break-down’ cover on any failures that may occur due to fair wear and tear. In addition to this the premium cover has an enhanced callout response time.

  • Preventative Maintenance Visits
  • Callout response (1 working day)
  • Preferential callout rates
  • Preferential spares rates
  • Free consumables (grease etc)
  • Breakdown cover on equipment due to fair wear and tear
  • Breakdown cover on labour due to fair wear and tear

Premium Plus

The premium plus package provides the same comprehensive level of cover for ABC systems as our ‘premium’ contract with the added benefit of a 24/7 365 day telephone assistance and 4 hour response to critical call outs. This type of cover could be ideal for sites where system operation is paramount.

  • Preventative Maintenance Visits
  • Callout response 24/7 365 days (4 hour response to critical breakdowns)
  • Preferential callout rates
  • Preferential spares rates
  • Free consumables (grease etc)
  • Breakdown cover on equipment due to fair wear and tear
  • Breakdown cover on labour due to fair wear and tear

 

* These options do not and are not intended to cover the cost of service, repair or any attention required as a result of the following: misuse, neglect, burglary, fire, theft, water leakage on to internal equipment, lightning, strikes, impact, electrical voltage fluctuations accidental damage however caused, and change of location or environmental changes.

Avon Maintenance - Datasheet

Datasheet – Avon Maintenance
Format: pdf

Avon Maintenance Datasheet

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